Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the typical shipping timeline for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, our white-glove delivery service typically arrives within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, IN HOUSE ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.
How can I track my order?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger interior investments.